Delivery information

DELIVERY TERMS

Once we have accepted your order, we will endeavour to deliver your goods on your chosen day.

If for any reason we are unable to delivery on your chosen delivery date 

  • Minimum order is £30
  • Delivery is free
  • Delivery is Monday to Friday, between 8am and 5pm
  • Deliveries will be made in refrigerated vans
  • We are unable to provide time slots for delivery

DELIVERY OF GOODS
Under the Consumer Rights Act We are responsible for the condition of the goods until the goods are received by you, or by someone else you have nominated to receive them on your behalf such as a neighbour. 

During the COVID-19 outbreak we will be practicing social distancing and contactless delivery.  As such, it is your responsibility to choose a suitable ‘safe place’ for our driver to leave your delivery.  

PERISHABLE GOODS – CONSUMER CONTRACTS REGULATIONS EXEMPTIONS

There are some circumstances where the Consumer Contracts Regulations won’t give you a right to cancel and this exemption includes perishable items, such as food. The 14 day right to change your mind or cancel is waived in this instance.

We will deliver your order in refrigerated, temperature-controlled vans. Once your order has been delivered it is your responsibility to maintain the chilled and/or frozen state of those goods by collecting them the place of delivery as soon as practicable.  No liability can be accepted by us, for goods left in your chosen location and they subsequently spoil.

DELIVERY AREAS

We will be operating a ‘local’ to us delivery service which covers the following postcode areas: PR4, PR8, PR9, L37, L39, L40 and WN8

NON-ACCEPTANCE OF ORDERS

Non-acceptance of an order may be a result of one of the following:

  • The Product You ordered being unavailable from stock.
  • Our inability to obtain authorisation for your payment.
  • The identification of a pricing or Product description error.

We have the right to refuse to deliver to certain postcodes, even if payment has been received.  If this should occur, we will notify you by email and will refund the cost of the order within 24 hours (Monday to Friday, excluding bank holidays).

For more information see our terms and conditions